Last updated: August 2026
DelPingo (“DelPingo,” “we,” “us,” or “our”) is a Nam Dok Mai mango grower and exporter based in Bangkok, Thailand. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit an enquiry, or otherwise do business with us as an international buyer, distributor, or partner.
This policy is intended to comply with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”). If you are located outside Thailand, additional local data protection laws (such as the EU General Data Protection Regulation) may also apply to how your information is handled, and where those laws grant you stronger rights, we will honor them.
1. Information We Collect
We collect information you provide directly to us, including:
– Contact details submitted through our website forms (name, company name, country, email address, phone number)
– The content of enquiries, quote requests, and correspondence with our team
– Order, shipping, and payment-related information when you become a customer
We also collect limited technical information automatically when you visit our website, such as IP address, browser type, pages viewed, and general location, via standard analytics tools.
2. How We Use Your Information
We use personal information to:
– Respond to enquiries and provide quotes, pricing, and availability
– Process and fulfil orders, including export documentation, customs, and logistics coordination
– Communicate with you about your order or ongoing business relationship
– Maintain and improve our website and services
– Comply with legal, tax, customs, and export/import obligations
We do not sell personal information to third parties.
3. Legal Basis for Processing
Where the PDPA or another applicable law requires a legal basis, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you (such as fulfilling an order), our legitimate business interests (such as responding to enquiries), and compliance with legal obligations (such as customs or tax recordkeeping).
4. Sharing and Disclosure
We may share personal information with:
– Logistics providers, freight forwarders, and customs agents, to the extent necessary to ship your order
– Payment processors and financial institutions, to process payments
– Service providers who support our website, email, and business operations, under confidentiality obligations
– Government or regulatory authorities, where required by law, such as for customs, tax, or export compliance
We do not share your information with third parties for their own independent marketing purposes without your consent.
5. International Data Transfers
As an export business, we work with buyers, logistics partners, and service providers located outside Thailand. Where personal information is transferred internationally, we take reasonable steps to ensure it continues to be protected consistently with this policy and applicable law.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including ongoing business relationships, and to meet legal, accounting, customs, or tax requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
7. Your Rights
Subject to applicable law, including the PDPA, you may have the right to:
– Request access to the personal information we hold about you
– Request correction of inaccurate or incomplete information
– Request deletion or anonymization of your information, where applicable
– Withdraw consent, where processing is based on consent
– Object to or request restriction of certain processing
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe in accordance with applicable law.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support basic functionality and to understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect some website features.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our website and services are intended for business use by adults and companies. We do not knowingly collect personal information from children.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
DelPingo
4th floor, Trendy Office Building
Sukhumvit Soi 13, Bangkok
Thailand 10110
Tel: +66 2107 2710
Email: info@delpingo.com
This policy is provided as general information and does not constitute legal advice. DelPingo recommends reviewing this policy with qualified legal counsel to confirm it meets all applicable requirements for your business.
